GUIDELINES AND POLICIES

CODE OF CONDUCT FOR CHILDREN & ALL PLAYERS

• Play fairly and have fun.

• Abide by the rules set down by instructors and facility staff.

• Behave in a manner that avoids bringing the game of tennis into disrepute.

• Behave in a manner that avoids injury to yourself or others around you.

• Respect officials and accept their decisions.

• Respect instructors and all other players and their families.

• Refrain from ball/racquet abuse, bad language, and inappropriate behavior.

• Never use unfair or bullying tactics to gain advantage on or off the court.

• Win with grace and lose with dignity.

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CODE OF CONDUCT FOR PARENTS/GUARDIANS

• Be a role model for their child and maintain high standards of conduct when interacting with all others.

• Act responsibly and do not seek to unfairly affect any players, officials, or the outcome of a game.

• Never intentionally expose any young participant to any kind of embarrassment or disparagement.

• Recognize the value and dignity of those who provide sporting and recreational opportunities for their child. 

• During any program sessions you should not interfere with any officials or any members in disruptive ways.

• Interactions with any officials or other participants should not interfere with the program in disruptive ways.

• Encourage their child to play by the rules of tennis and promote good sportsmanship.

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All students, parents, and guardians are expected to exercise exceptional behavior not during all our programs but also off-court. Repeated incidents that result in disrupting program activities may result in temporary or permanent removal from the program. In the unlikely case a student is suspended or removed due to any breach of our code of conduct, there will be no refunds or credits issued. 

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PAYMENTS and CREDITS

All payments and invoices are due in full and all past due invoices are scheduled for automatic payment. The cancellation for a refund deadline is 10 days before the start of each session or program, no refunds will be issued after the start of the session or program. The cancellation for a credit deadline is 10 days after the start of each session or program, and these credits must be used by the end date of the same session or program. In case of extraneous circumstances such as injuries or other emergencies, a credit may be offered only if proper documentation is provided and these credits will expire at the end of the calendar year. Credits do not carry over to any other sessions or programs, cannot be transferred to another person, and will not be refunded. All payments for single time events (private lessons, drop ins, special events etc.) are due in full at the time of booking. The cancellation for a refund deadline is 24 hours. No refunds or credits will be issued for unannounced missed lessons.

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MAKE UPS

Makeups are not guaranteed, but we will try our best to help you find playing options. There is only one makeup class per season allowed for groups with a 6:1 ratio. All specialty lessons (4:1 group, semi-private, private, family lessons) qualify for unlimited makeups. All makeup requests can only be made by using our online makeup request form at least 24 hours before the start time of your class, and makeups are valid until the end date of the same season or program. All makeups must be scheduled and approved by HTSC staff. Makeups and credits do not carry over to any other sessions or programs.

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LATE PICK UPS

Please let us know as soon as possible if you cannot pick up your child on time. We do not allow any unsupervised minors on the property, all late pick ups will be automatically be charged $20/hr.

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HTSC reserves the right, at its sole discretion, to change, modify, add or remove portions of these Guidelines and Policies, at any time.