GUIDELINES AND POLICIES

GENERAL CODE OF CONDUCT FOR STUDENTS AND PARENTS

CODE OF CONDUCT FOR CHILDREN

Play fairly and have fun.
Abide by the rules set down by instructors and facility staff.
Behave in a manner that avoids bringing the game of tennis into disrepute.
Behave in a manner that avoids injury to yourself or others around you.
Respect officials and accept their decisions.
Respect instructors and all other players and their families.
Refrain from ball/racquet abuse, bad language, and inappropriate behavior.
Never use unfair or bullying tactics to gain advantage on or off the court.
Win with grace and lose with dignity.

CODE OF CONDUCT FOR PARENTS/GUARDIANS

Be a role model for their child and maintain high standards of conduct when interacting with all others.
Act responsibly and do not seek to unfairly affect any players, officials, or the outcome of a game.
Never intentionally expose any young participant to any kind of embarrassment or disparagement.
Recognize the value and dignity of those who provide sporting and recreational opportunities for their child.
During any program sessions you should not interfere with any officials or any members in disruptive ways.
Interactions with any officials or other participants should not interfere with the program in disruptive ways.
Encourage their child to play by the rules of tennis and promote good sportsmanship.

All students, parents, and guardians are expected to exercise exceptional behavior not during all our programs but also off-court. Repeated incidents that result in disrupting program activities may result in temporary or permanent removal from the program. In the unlikely case a student is suspended or removed due to any breach of our code of conduct, there will be no refunds or credits issued.

PAYMENTS and CREDITS

All payments and invoices are due in full and all past due invoices are scheduled for automatic payment. The cancellation for a refund deadline is 10 days before the start of each session, no refunds will be issued after the start of a session or program. Any amount credited to your account must be used by the end of the same calendar year. Credits cannot be transferred or refunded.

MAKE UPS

Make ups are not guaranteed but we will try our best to help you find playing options. There is only one make up class per season allowed for groups with a 6:1 ratio. All specialty lessons (4:1 group, semi private, private, family lessons) come with unlimited make ups. ALL make up requests can only be made by using our online make up request form at least 24 hours before the start time of your class and make ups are valid until the end of the current season (i.e. fall, winter, spring). Al make ups must be scheduled and approved by HTSC staff. Make ups and credits do not carry over to any other sessions or programs.