HTSC Policies & Guidelines
General code of conduct for students, parents, and all visitors.
FOR ALL PLAYERS OF ALL AGES
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Play fairly and have fun.
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Abide by the rules set down by instructors and facility staff.
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Behave in a manner that avoids bringing the game of tennis into disrepute.
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Behave in a manner that avoids injury to yourself or others around you.
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Respect officials and accept their decisions.
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Respect instructors and all other players and their families.
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Refrain from ball/racquet abuse, bad language, and inappropriate behavior.
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Never use unfair or bullying tactics to gain advantage on or off the court.
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Win with grace and lose with dignity.
FOR PARENTS/GUARDIANS
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Be a role model for the children and maintain high standards of conduct.
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Act responsibly. Do not seek to unfairly affect players, officials, or the outcome of a game.
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Never expose any young participant to any kind of embarrassment or disparagement.
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Recognize the value and dignity of those who provide sporting and recreational opportunities.
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Do not interfere with any officials or any staff members in disruptive ways.
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Interactions with any officials or other participants should not be disruptive in any way.
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Encourage your children to play by the rules of tennis and promote good sportsmanship.
All participants are required to have a complete profile and a signed waiver on file. Failure to comply will result in being unable to participate in any programs or events, with no refunds issued. All students, parents, guardians, and visitors are expected to exercise exceptional behavior not during all our programs but also off-court. Repeated incidents that result in disrupting program activities may result in temporary or permanent removal from the program and/or the property. Behaviors such as bullying, yelling, violent acts, theft, or any other disruptive conduct will not be tolerated, and immediate action will be taken. In the unlikely case a student is suspended or removed due to any breach of our code of conduct, there will be no refunds or credits issued.
PAYMENTS
All registrations, payments, and invoices are due in full at the time of booking. Past-due balances are subject to automatic payment processing.
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REFUNDS
Refunds may be requested up to 10 days before the start of a session or program. No refunds will be issued once a session or program has started, for any reason.
CREDITS
Session & Program Credits Credits may be requested up to 7 days after the start of a session or program. Credits must be used within the same season, session, or program and before its end date. Credits are non-transferable, non-refundable, and do not carry over to future sessions. All credits expire 12 months after issuance.
INJURIES & EMERGENCIES
In the event of injury or emergency, a credit may be considered with proper documentation. Acceptance of documentation (including doctor’s notes) is at HTSC’s sole discretion.
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BOOKINGS
Private lessons, court rentals, and other single-time events must be canceled at least 24 hours in advance to receive a refund.
MISSED LESSONS
No refunds or credits will be issued for missed lessons without prior notice.
AUTO-HOLD POLICY
Program registrations automatically renew each 10-week season (Fall, Winter 1, Winter 2, Spring). Auto-renewals may be canceled at any time. All standard policies continue to apply.
REFUND PROCESSING FEE
A 3% credit card processing fee is deducted from all refunds. HTSC does not retain this fee. This fee is charged by the payment processor, is non-recoverable, and non-negotiable.
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MAKE-UP POLICY
Make-ups are not guaranteed but HTSC will make reasonable efforts to provide available options. All make-up requests must be submitted through the online make-up request form (click here). Requests must be made at least 24 hours before the scheduled class time.
MAKE-UP SCHEDULING
Make-ups are non-transferable and may not be used by another person or family member. All make-ups must be scheduled and approved by HTSC staff. Unapproved or unannounced participation will be charged at the drop-in rate.
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MAKE-UP EXPIRATION
Make-up classes are valid only through the end of the same season or program (e.g., Fall Season). Make-ups may carry over into the next season only if the player re-enrolls at the same participation level (for example, a player attending twice per week must continue at twice per week in the following season to retain unused make-ups). Make-ups will not carryover beyond the end of each Spring Season.
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HTSC CANCELLATIONS
If a class is canceled due to weather, club closures, or other reasons, a make-up class will be offered. No refunds will be issued for any cancelled classes or programs.
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LATE PICK UPS
Please let us know as soon as possible if you cannot pick up your child on time. We do not allow any unsupervised minors on the property, all late pick ups will be automatically be charged a minimum of $20/hr per child.
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COURT USAGE
Only HTSC staff are permitted to provide instruction on HTSC courts; offering lessons or any form of unauthorized coaching is strictly prohibited. Players may use a maximum of six balls per court during play, and anyone found giving unauthorized instruction will be charged a minimum fee of $100 per hour. Repeat offenses will result in a temporary or permanent ban from the facility.
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HTSC reserves the right, at its sole discretion, to change, modify, add or remove portions of these Guidelines and Policies, at any time.