top of page
Tennis Practice

HTSC Policies & Guidelines

General code of conduct for students, parents, and all visitors.

FOR ALL PLAYERS OF ALL AGES

  • Play fairly and have fun.

  • Abide by the rules set down by instructors and facility staff.

  • Behave in a manner that avoids bringing the game of tennis into disrepute.

  • Behave in a manner that avoids injury to yourself or others around you.

  • Respect officials and accept their decisions.

  • Respect instructors and all other players and their families.

  • Refrain from ball/racquet abuse, bad language, and inappropriate behavior.

  • Never use unfair or bullying tactics to gain advantage on or off the court.

  • Win with grace and lose with dignity.

FOR PARENTS/GUARDIANS

  • Be a role model for the children and maintain high standards of conduct.

  • Act responsibly. Do not seek to unfairly affect players, officials, or the outcome of a game.

  • Never expose any young participant to any kind of embarrassment or disparagement.

  • Recognize the value and dignity of those who provide sporting and recreational opportunities.

  • Do not interfere with any officials or any staff members in disruptive ways.

  • Interactions with any officials or other participants should not be disruptive in any way.

  • Encourage your children to play by the rules of tennis and promote good sportsmanship.

All students, parents, guardians, and visitors are expected to exercise exceptional behavior not during all our programs but also off-court. Repeated incidents that result in disrupting program activities may result in temporary or permanent removal from the program and/or the property. Behaviors such as bullying, yelling, violent acts, theft, or any other disruptive conduct will not be tolerated, and immediate action will be taken. In the unlikely case a student is suspended or removed due to any breach of our code of conduct, there will be no refunds or credits issued.

PAYMENTS & CREDITS

  • All payments and invoices are due in full and all past due invoices are scheduled for automatic payment. The cancellation for a refund deadline is 10 days before the start of each session or program, no refunds will be issued after the start of the session or program for any reason.

  • The cancellation for a credit deadline is 7 days after the start of each session or program, and these credits must be used by the end date of the same session or program.

  • In case of extraneous circumstances such as injuries or other emergencies, a credit may be offered only if proper documentation is provided and these credits will expire at the end of the calendar year. Unless otherwise specified, all credits expire 12 months after initiation.

  • Credits do not carry over to any other sessions or programs, cannot be transferred to another person. Credits will not be refunded.

  • All payments are due in full at the time of confirmation of the booking. The cancellation of a single time event (private lesson, court rental, etc.) for a refund deadline is 24 hours.

  • In the event of injury, a credit may be offered only upon presentation of a valid doctor's note. This credit will be provided for classes missed subsequent to the acceptance of the doctor's note by HTSC. Acceptance of the doctor's note is subject to HTSC's discretion.

  • No refunds or credits will be issued for unannounced missed lessons.

  • A 3% fee will be retained from all refunds issued. This fee is charged by the credit card companies and cannot be recovered. We do not retain any portion of a refunded payment. This fee is non-negotiable and it is not possible to issue a refund or credit for this portion of your payment.

MAKE UPS

  • Makeups are not guaranteed, but we will try our best to help you find playing options.

  • There is only one makeup class per season allowed for groups with a 6:1 ratio.

  • All specialty lessons (4:1 group, semi-private, private, family lessons) qualify for unlimited makeups.

  • All makeup requests can only be made by using our online makeup request form at least 24 hours before the start time of your class

  • Makeups are valid until the end date of the same season or program (i.e. fall season).

  • Makeups cannot be transferred to another person.

  • All makeups must be scheduled and approved by HTSC staff. Unannounced participation will be automatically charged at the drop-in rate.

  • Our make up lists are automatically deleted at the end of each season and make ups do not carry over to any other sessions or programs.

LATE PICK UPS

Please let us know as soon as possible if you cannot pick up your child on time. We do not allow any unsupervised minors on the property, all late pick ups will be automatically be charged $20/hr.

HTSC reserves the right, at its sole discretion, to change, modify, add or remove portions of these Guidelines and Policies, at any time.

bottom of page